Contact Us

Thank you for visiting duskliane.

Whether you are considering a purchase or need help with an existing order, our customer support team is available to assist. Please contact us with questions about products, payments, shipping, returns, refunds, or other shopping-related matters.

duskliane is owned and operated by Hangzhou Kaka Dou Technology Trading Co., Ltd.

How We Can Help

Our support team can assist with:

• Product Information: Features, specifications, available options, and stock inquiries.
• Orders: Order confirmations, purchase details, changes, cancellations, and status updates.
• Payments: Checkout questions and payment-related issues.
• Shipping: Delivery options, tracking information, delays, and missing packages.
• Returns and Refunds: Eligibility, return instructions, and refund updates.
• Product Issues: Damaged, defective, incomplete, or incorrect items.

We review inquiries carefully and provide assistance in accordance with our published store policies and applicable requirements.

Contact Details

Customer Support Email:
service@duskliane.com

Business Phone:
+86 186 5815 6322

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

For order-related inquiries, email is recommended so that you can include purchase details and any supporting information.

Assistance With an Existing Order

To help us locate your purchase and understand your request, please include:

• Your order number;
• The email address used at checkout;
• A brief explanation of your question or concern;
• Relevant photographs if an item arrived damaged, defective, or incorrect;
• Available tracking details if your inquiry concerns delivery.

Please do not send passwords, complete payment card numbers, or card security codes by email.

Returns and Refunds

Please contact our support team before sending any products back. We will explain the applicable procedure and provide the appropriate return destination and shipping instructions.

Return eligibility, shipping arrangements, and refund processing are described in our Return & Refund Policy.

Our business address is not automatically the return address. Please use it for a return only if our team has specifically confirmed it for your request.

Business Information

Brand Name:
duskliane

Legal Company Name:
Hangzhou Kaka Dou Technology Trading Co., Ltd.

Website:
duskliane.com

Business Address:
Room 13063, Building 9
No. 336 Changjiang Road
Changhe Subdistrict, Binjiang District
Hangzhou, Zhejiang, China

Customer Support Email:
service@duskliane.com

Business Phone:
+86 186 5815 6322

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

Our Approach to Customer Service

At duskliane, we aim to make important shopping information easy to find and customer assistance easy to access.

We welcome your questions and feedback and will work to provide clear information and appropriate support throughout your shopping experience.

duskliane is owned and operated by Hangzhou Kaka Dou Technology Trading Co., Ltd.