TERMS OF SERVICE

Last Updated: October 26, 2026

Welcome to duskliane.

These Terms of Service govern your access to and use of duskliane.com, including browsing products, placing orders, and using our related online services.

duskliane is owned and operated by Hangzhou Kaka Dou Technology Trading Co., Ltd. (“Company,” “we,” “us,” or “our”). The Company manages the website and its associated retail activities, including order processing, customer assistance, shipping coordination, returns, and refunds.

By using our website, you agree to these Terms to the extent permitted by applicable law. Purchases are also subject to our Terms of Purchase, Shipping Policy, and Return & Refund Policy. Our handling of personal information is explained in our Privacy Policy.

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1. Permitted Website Use

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

• Carry out fraudulent, unlawful, or unauthorized activities;
• Knowingly provide false or misleading information;
• Attempt to access systems, accounts, or restricted areas without authorization;
• Introduce malicious software or harmful code;
• Disrupt website security, functionality, or availability;
• Reproduce or commercially exploit protected website content without authorization, except where permitted by law.

Where misuse is identified, we may take reasonable and proportionate steps to protect our website, customers, and business. Any restriction on website access does not remove our obligations concerning existing purchases.

2. Website Operation and Availability

We work to maintain a functioning and accessible website. Temporary interruptions may occur because of maintenance, technical updates, system failures, or third-party service disruptions.

We may update, modify, suspend, or discontinue website features when reasonably necessary for operational, technical, or business purposes.

Changes to website features do not automatically cancel accepted orders or remove rights relating to purchases already made.

3. Product Descriptions and Availability

We take reasonable care to present accurate product descriptions, photographs, specifications, prices, and stock information.

Minor differences in appearance may arise from lighting, screen settings, or manufacturing variations. These differences do not excuse supplying products that are materially inconsistent with their descriptions.

We may correct listing errors and update product availability. If a material error affects an existing order, we will contact you and explain the available options.

We will not supply a materially different substitute without your agreement. If an ordered product becomes unavailable and cannot be supplied, we will arrange an appropriate refund.

4. Orders and Acceptance

When placing an order, please provide accurate and complete contact, billing, delivery, and payment information.

Submitting an order is a request to purchase. An acknowledgment confirms that we received your request; it does not, by itself, confirm acceptance or dispatch.

Acceptance occurs when we expressly confirm acceptance or send a dispatch confirmation, subject to applicable law.

Where reasonably necessary and legally permitted, we may decline or cancel an order for reasons including:

• Unavailable inventory;
• Payment authorization or verification problems;
• Suspected fraud or unauthorized activity;
• Material pricing or listing errors;
• Inaccurate or incomplete order information;
• Delivery restrictions or legal requirements.

If we cancel an order after collecting payment, we will notify you and refund the applicable amount, including associated charges that should be refunded.

Please refer to our Terms of Purchase for further details.

5. Pricing and Payments

Product prices and applicable charges will be presented before you complete your purchase.

Please review the final total, including shipping and any taxes or other charges collected by us, before authorizing payment.

By submitting payment information, you confirm that you are authorized to use the selected method and that the details provided are accurate.

Payments may be processed by third-party providers under their own authorization procedures, terms, and privacy policies.

If payment cannot be authorized or verified, processing may be delayed or the order may be declined.

Price changes apply to future purchases and do not automatically change the price of an accepted order. If a material pricing error affects your purchase, we will explain the available options. We will not charge an increased amount without your authorization.

Any applicable duties or additional destination-related charges will be handled according to pre-purchase disclosures and applicable requirements.

6. Shipping and Delivery

We currently ship to eligible addresses in the United States.

Orders are generally processed within 1–3 business days after payment confirmation. Processing time is separate from transit time. Business days exclude weekends and public holidays.

Current shipping options are listed below. All amounts are in U.S. dollars (USD).

Free shipping applies to the qualifying free shipping service. If you select Fast U.S. Shipping, the $6.99 charge applies even when the order qualifies for free shipping.

Orders may be shipped through our own or partner fulfillment facilities. Dispatch locations vary, and orders are not necessarily shipped from a U.S. warehouse.

Tracking information will be provided after dispatch when available. Products purchased together may arrive in separate packages.

Delivery estimates may be affected by carrier schedules, weather, holidays, customs procedures, and transportation disruptions. Estimates are not guaranteed unless expressly stated otherwise.

If your shipment is delayed or missing, contact us with your order number and available tracking information. We will review the circumstances and explain the appropriate next steps.

Our Shipping Policy provides further information. Nothing in this section limits mandatory delivery rights or remedies.

7. Cancellations, Returns, and Refunds

Please contact us promptly if you wish to change or cancel an order. Availability depends on its fulfillment status, and changes cannot be guaranteed once preparation or dispatch has progressed.

Eligible return requests may be submitted within 180 calendar days after delivery, in accordance with our Return & Refund Policy.

We cover return shipping for eligible returns requested within that period, including eligible returns based on personal preference, when you follow the arrangements provided by our support team.

Please obtain return instructions before sending products back. The return destination may differ from our business address.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us for an appropriate resolution. Where our error or a qualifying product defect requires a return, we will cover necessary return shipping costs.

Approved refunds are generally issued to the original payment method within 5–10 business days after approval. Your payment provider may need additional time to display the funds. Any shorter legally required deadline takes precedence.

Full conditions and procedures appear in our Return & Refund Policy.

8. Intellectual Property

Website materials, including text, images, graphics, logos, layouts, and product descriptions, belong to the Company or their respective owners and are used under applicable rights or permissions.

You may not reproduce, distribute, republish, modify, or commercially exploit protected materials without appropriate authorization, except where permitted by law.

Accessing the website does not transfer ownership of intellectual property rights to you.

9. Third-Party Services and External Links

Our website may use third-party services for payments, shipping, hosting, analytics, customer communications, and other operational functions.

These providers may have their own terms and privacy policies. External websites linked from our store are also governed by their respective policies.

We encourage you to review relevant third-party information before using those services or providing personal information.

Our use of a third-party provider does not exclude responsibilities that remain ours under applicable law.

10. Customer Responsibilities and Liability

Please provide accurate purchase details, protect any account credentials, review relevant product information, and follow applicable product instructions.

If a problem arises, contact our support team with enough information to identify the order and understand the issue.

We take reasonable care in operating our website, but cannot guarantee uninterrupted access or the absence of every technical error.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when the relevant agreement was made.

Nothing in these Terms excludes or restricts liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted.

These Terms do not remove mandatory product warranties, consumer protections, or rights to an appropriate remedy.

11. Updates to These Terms

We may revise these Terms to reflect changes in website features, business operations, services, or applicable requirements.

The revised version will be published on this page with an updated date. Where required, we will provide additional notice or obtain consent before changes take effect.

Unless applicable law requires otherwise, purchases already made remain subject to the terms presented when the order was placed. Updates do not retrospectively remove rights relating to existing purchases.

12. Contact Us

For questions about these Terms, website use, or a purchase, please contact:

Customer Support Email:
service@duskliane.com

Business Phone:
+86 186 5815 6322

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

For order-related inquiries, include your order number and a brief description of your request.

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Business Information

Brand Name:
duskliane

Legal Company Name:
Hangzhou Kaka Dou Technology Trading Co., Ltd.

Website:
duskliane.com

Business Address:
Room 13063, Building 9
No. 336 Changjiang Road
Changhe Subdistrict, Binjiang District
Hangzhou, Zhejiang, China

Customer Support Email:
service@duskliane.com

Business Phone:
+86 186 5815 6322

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duskliane is owned and operated by Hangzhou Kaka Dou Technology Trading Co., Ltd.