Frequently Asked Questions (FAQ)

Welcome to duskliane.

Here you can find information about ordering, payments, shipping, returns, refunds, and customer support. If your question is not covered below, please email service@duskliane.com.

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1. What Is duskliane?

duskliane is an online store offering products intended to bring practical value and convenience to everyday life.

We aim to make shopping straightforward through clear product descriptions, accessible purchasing information, and helpful customer assistance.

duskliane is owned and operated by Hangzhou Kaka Dou Technology Trading Co., Ltd.

2. Where Do You Deliver?

We currently ship to eligible addresses in the United States.

Delivery availability depends on the destination and the products selected. Available shipping services and charges will be shown during checkout before payment.

3. What Are Your Shipping Options and Fees?

The following shipping options are available for eligible U.S. orders. All prices are in U.S. dollars (USD).

Free shipping applies to the qualifying free shipping service. If you select Fast U.S. Shipping, the $6.99 charge applies even when your order qualifies for free shipping.

Please review the shipping method, delivery estimate, and final charge before completing your purchase.

4. How Long Does Order Processing Take?

Orders are generally prepared within 1–3 business days after payment confirmation.

Preparation may include order verification, product preparation, packaging, and fulfillment coordination. Business days exclude weekends and public holidays.

Processing time is separate from transit time. Inventory issues, promotional periods, or unusually high order volumes may affect preparation times.

Please review our Shipping Policy for further details.

5. How Can I Track My Shipment?

After dispatch, shipping confirmation and tracking information will be provided when available, generally by email to the address entered at checkout.

Tracking updates may take time to appear after the carrier receives your package.

If tracking information is unavailable or you need assistance, contact service@duskliane.com with your order number.

6. Can I Change or Cancel My Order?

Please contact us promptly if you need to change an order, correct an address, or request cancellation.

We will check the fulfillment status and confirm whether your request can be accommodated. Changes and cancellations cannot be guaranteed once preparation has progressed.

If the order has already been dispatched, you may need to request an eligible return after delivery.

Submitting a request does not itself confirm that the order has been changed or cancelled. Any mandatory cancellation rights remain unaffected.

7. What Should I Do About a Delayed or Missing Package?

If your delivery window has passed or tracking has remained unchanged for an extended period, please contact us with:

• Your order number;
• The tracking number, if available;
• A brief description of the issue;
• Any relevant carrier updates.

If tracking shows delivery but you cannot locate the package, check the delivery area, household members, and building reception where applicable, then contact us if it remains missing.

We will review the available shipping records and help investigate. A carrier’s delivered status does not automatically prevent us from reviewing your claim.

8. What If My Order Arrives Damaged, Incorrect, or Incomplete?

Please email service@duskliane.com as soon as reasonably possible.

Include your order number, a description of the issue, and relevant photographs or videos where available.

We will review the circumstances and arrange an appropriate solution, which may include a replacement, refund, or return.

If the issue results from our fulfillment error or a qualifying product defect, we will cover necessary return shipping costs where a return is required.

9. What Is Your Return Period?

You may request a return for an eligible purchase within 180 calendar days after delivery.

Standard returns should generally be in their original condition and include packaging, accessories, and components where applicable. Please provide your order number or other valid proof of purchase.

Contact our support team within the return period to receive instructions. Full eligibility requirements are explained in our Return & Refund Policy.

These conditions do not limit mandatory rights relating to defective or misdescribed products.

10. Are Returns Free?

Yes. We cover return shipping for eligible returns requested within the 180-day return period, including eligible returns based on personal preference.

Please contact us first and follow the shipping arrangements provided by our support team. We will arrange a prepaid return method or confirm another approved arrangement at no cost to you.

Do not independently purchase return shipping before receiving instructions, as unapproved shipping arrangements may not qualify for reimbursement, subject to applicable law.

11. How Do I Request a Return?

Email service@duskliane.com with:

• Your order number;
• The product you wish to return;
• A brief explanation of your request;
• Relevant photographs or videos if the request concerns a product issue.

Our team will review your request and provide the appropriate return instructions and destination.

Please do not send products to our business address or another destination unless our support team has confirmed it for your return.

12. When Will I Receive My Refund?

Approved refunds are generally issued to the original payment method.

Where a return is required, we will review the product after receipt and notify you of the refund decision.

Refunds are generally processed within 5–10 business days after approval. This also applies to approved cancellations and approved refunds where no return is required.

Your bank, card issuer, or payment provider may need additional time to display the funds. Any shorter deadline required by applicable law takes precedence.

If we have confirmed that your refund was issued but it has not appeared, contact your payment provider or email us with your order number and refund confirmation details.

13. Which Payment Methods Can I Use?

Available payment methods are displayed during checkout.

Please review the options before submitting your purchase. Payment authorization may be subject to verification by the relevant payment provider.

If a payment is declined, check your billing details or contact your payment provider. You may also contact our support team for assistance.

Please do not send complete payment card numbers, security codes, or passwords by email.

14. How Do You Handle Personal Information?

We handle personal information as described in our Privacy Policy.

Information may be used to process purchases, arrange delivery, provide customer support, maintain website security, and support other purposes explained in that policy.

For privacy questions or requests, contact service@duskliane.com.

15. How Can I Contact Customer Support?

Our team can assist with product questions, orders, payments, delivery, cancellations, returns, and refunds.

Customer Support Email:
service@duskliane.com

Business Phone:
+86 186 5815 6322

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

For an existing purchase, please include your order number and a brief description of your inquiry.

16. Who Operates duskliane?

Brand Name:
duskliane

Legal Company Name:
Hangzhou Kaka Dou Technology Trading Co., Ltd.

Website:
duskliane.com

Business Address:
Room 13063, Building 9
No. 336 Changjiang Road
Changhe Subdistrict, Binjiang District
Hangzhou, Zhejiang, China

Customer Support Email:
service@duskliane.com

Business Phone:
+86 186 5815 6322

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duskliane is owned and operated by Hangzhou Kaka Dou Technology Trading Co., Ltd.