SHIPPING POLICY

Last Updated: October 27, 2026

Thank you for shopping with duskliane.

We aim to provide clear and transparent shipping information so that customers understand how orders are processed, which delivery options are available, what shipping charges apply, how shipments are tracked, and how to obtain assistance if a delivery issue occurs.

This Shipping Policy applies to purchases made through duskliane.com.

duskliane is owned and operated by Hangzhou Kaka Dou Technology Trading Co., Ltd., which manages the business activities associated with our online store, including order processing, fulfillment coordination, shipping support, and customer service.

1. SHIPPING DESTINATIONS

We currently provide shipping to eligible delivery addresses within the United States.

Shipping availability may depend on the destination, products ordered, fulfillment arrangements, and carrier coverage.

Available shipping methods and applicable charges will be displayed during checkout before payment is completed.

If we expand our shipping coverage to additional regions, the applicable shipping options will be displayed on our website or during checkout.

2. ORDER PROCESSING TIME

After an order has been successfully submitted and payment has been confirmed, we will begin preparing it for shipment.

Orders are generally processed within:

1–3 business days

Processing may include:

• Order verification;

• Inventory confirmation;

• Product preparation;

• Packaging;

• Coordination with fulfillment providers.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Processing time is separate from shipping transit time.

Processing may occasionally take longer during:

• Public holidays;

• Promotional periods;

• High-volume sales periods;

• Inventory-related delays;

• Temporary operational disruptions.

If a material issue affects the preparation of your order, we will make reasonable efforts to provide appropriate assistance.

3. SHIPPING METHODS AND FEES

The following shipping options currently apply to eligible U.S. orders.

Standard U.S. Shipping

Shipping Fee: $3.99 USD

Applies to eligible orders with a subtotal below:

$39.00 USD

The estimated delivery timeframe applicable to your order will be displayed during checkout where available.

Free Standard Shipping

Eligible orders with a subtotal of:

$39.00 USD or more

qualify for:

Free Standard Shipping

No standard shipping fee will be charged for qualifying orders.

Free shipping applies to the standard shipping service.

Fast U.S. Shipping

Where available, customers may select:

Fast U.S. Shipping — $6.99 USD

Fast shipping may be selected even when an order qualifies for free standard shipping.

If Fast U.S. Shipping is selected, the applicable $6.99 USD shipping fee will apply.

The final available shipping methods, eligibility conditions, and applicable charges will always be displayed during checkout before payment is completed.

All shipping amounts listed in this policy are in U.S. dollars (USD).

4. ESTIMATED DELIVERY TIME

Delivery times may vary depending on:

• The shipping method selected;

• Delivery destination;

• Carrier availability;

• Fulfillment location;

• Customs procedures, where applicable;

• Severe weather;

• Public holidays;

• Seasonal shipping volume;

• Transportation disruptions;

• Local delivery conditions.

The delivery estimate displayed during checkout or provided after shipment is intended as a general estimate and is not a guaranteed arrival date unless expressly stated otherwise.

Order processing time is separate from shipping transit time.

Unexpected delays may occasionally occur due to circumstances outside normal fulfillment operations.

5. SHIPPING AND FULFILLMENT ARRANGEMENTS

Orders may be prepared and dispatched through our own facilities or trusted fulfillment partners depending on factors such as:

• Product availability;

• Inventory location;

• Fulfillment capacity;

• Delivery destination.

The dispatch location may vary from order to order.

We do not represent that every order is shipped from a local U.S. warehouse.

The fulfillment location may differ from our registered business address.

These fulfillment arrangements do not change the shipping fees, customer support obligations, or other applicable terms displayed during checkout.

6. ORDER TRACKING

Once your order has been dispatched, shipping confirmation and available tracking information will normally be sent to the email address provided during checkout.

Please allow reasonable time after dispatch for the carrier's tracking system to register the shipment and display updates.

If you have not received tracking information or need assistance understanding a tracking update, please contact:

Customer Support Email:
service@duskliane.com

Please include:

• Your order number;

• Your tracking number, if available;

• The email address used during checkout;

• A brief description of your question or concern.

7. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review:

• Street address;

• Apartment, suite, or unit number;

• City;

• State;

• ZIP code;

• Contact information.

If you discover an error after placing your order, please contact us as soon as possible at:

service@duskliane.com

Please provide:

• Your order number;

• The original shipping address;

• The complete corrected shipping address.

We will review whether the address can be updated based on the current fulfillment status.

Once processing, packaging, fulfillment preparation, or shipment has progressed, an address change may no longer be possible.

Where permitted by applicable law, additional shipping costs caused by incorrect information supplied by the customer may apply. Any applicable charges will be explained before further shipment arrangements are made.

This does not transfer responsibility to the customer for shipping or fulfillment errors caused by us.

8. DELAYED SHIPMENTS

Shipping delays may occasionally occur because of circumstances including:

• Carrier operating conditions;

• Severe weather;

• Public holidays;

• High shipping volumes;

• Transportation disruptions;

• Customs procedures;

• Local delivery delays.

If your order has not arrived within the expected delivery period, please review the latest tracking information first.

If tracking information has not updated for an extended period or the expected delivery period has passed, please contact:

service@duskliane.com

Please provide:

• Your order number;

• Tracking information;

• Delivery details;

• A brief description of the issue.

Our customer support team will review the available information and assist with the appropriate next steps.

9. LOST OR MISSING PACKAGES

If your package appears to be lost in transit or cannot be located, please contact:

service@duskliane.com

Please include:

• Your order number;

• Tracking number, if available;

• Delivery address;

• Relevant information regarding the issue.

We will review available tracking and fulfillment records and coordinate with the relevant delivery provider where appropriate.

Handing a package to a carrier does not automatically remove our responsibilities concerning your order.

10. TRACKING SHOWS DELIVERED BUT PACKAGE IS MISSING

If tracking information indicates that your package has been delivered but you cannot locate it, you may wish to check:

• Safe locations around the delivery address;

• Whether another household member accepted the parcel;

• Building reception areas;

• Parcel lockers;

• Neighbors where appropriate;

• Delivery photographs or carrier notices.

If the package remains missing, please contact:

service@duskliane.com

Please provide your order number and tracking information.

A tracking status showing “Delivered” does not automatically prevent us from reviewing your concern.

We will review the available information and assist with an appropriate resolution based on the circumstances.

11. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE DELIVERIES

If your order arrives:

• Damaged;

• Defective;

• Incorrect;

• Incomplete;

• Materially different from what you ordered,

please contact us as soon as reasonably possible.

Customer Support Email:
service@duskliane.com

Please provide:

• Your order number;

• Details of the affected item;

• A description of the issue;

• Photographs or videos where relevant;

• Photographs of the packaging where appropriate.

We will review the information provided and offer an appropriate solution.

Depending on the circumstances, this may include:

• Replacement;

• Refund;

• Authorized return;

• Another appropriate customer service solution.

If the problem resulted from an error on our part and a return is required, you will not be required to bear the necessary return shipping costs caused by that error.

12. REFUSED OR UNDELIVERABLE PACKAGES

A shipment may be returned or held if:

• The shipping address is incomplete;

• Delivery cannot be completed;

• The recipient refuses the package;

• The carrier is unable to access the delivery location.

If this occurs, please contact us so we can review the situation and explain the available options.

Where permitted by applicable law, reasonable additional shipping or return costs resulting from incorrect customer-provided information or other recipient-caused delivery issues may apply.

Any proposed additional charge will be explained before reshipment arrangements are made.

Additional charges will not be imposed for delivery problems caused by our own error.

Any applicable refund will be handled according to our Return & Refund Policy and applicable consumer protection requirements.

13. MULTIPLE SHIPMENTS

Some orders may be divided into multiple shipments due to:

• Product availability;

• Inventory location;

• Fulfillment arrangements;

• Shipping requirements.

If an order is shipped in multiple packages:

• Packages may arrive on different dates;

• Each shipment may have a separate tracking number;

• Receiving one package does not necessarily mean the complete order has been delivered.

Where available, tracking information will be provided for each shipment.

14. SHIPPING CHARGES AT CHECKOUT

The final shipping method and applicable shipping cost will be displayed before payment is completed.

Current U.S. shipping options include:

Standard U.S. Shipping — $3.99 USD

Free Standard Shipping — Orders of $39.00 USD or more

Fast U.S. Shipping — $6.99 USD

Any applicable shipping promotions or discounts will be reflected during checkout.

15. RELATED STORE POLICIES

This Shipping Policy should be read together with our:

• Terms of Purchase;

• Terms of Service;

• Return & Refund Policy;

• Privacy Policy.

For order changes, cancellations, returns, or refunds, please review the applicable policy or contact our customer support team.

Nothing in this Shipping Policy is intended to exclude or restrict mandatory consumer rights or remedies that cannot legally be excluded or limited.

16. CUSTOMER SUPPORT

For assistance with order processing, shipping charges, tracking information, delayed shipments, missing packages, or other shipping-related concerns, please contact us.

Customer Support Email:
service@duskliane.com

Business Phone:
+86 186 5815 6322

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8)

When contacting us regarding an existing order, please include your order number and any available tracking information.

17. BUSINESS INFORMATION

Brand Name:
duskliane

Legal Company Name:
Hangzhou Kaka Dou Technology Trading Co., Ltd.

Website:
duskliane.com

Business Address:
Room 13063, Building 9
No. 336 Changjiang Road
Changhe Subdistrict, Binjiang District
Hangzhou, Zhejiang
China

Customer Support Email:
service@duskliane.com

Business Phone:
+86 186 5815 6322

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8)

duskliane is owned and operated by Hangzhou Kaka Dou Technology Trading Co., Ltd.