Return & Refund Policy
RETURN & REFUND POLICY
Last Updated: October 26, 2026
Thank you for shopping with duskliane.
This Return & Refund Policy describes the return period, eligibility requirements, return shipping arrangements, cancellation procedures, and refund processing for purchases made through duskliane.com.
duskliane is owned and operated by Hangzhou Kaka Dou Technology Trading Co., Ltd., which manages our online store, customer support, order processing, shipping coordination, returns, and refunds.
1. Return Period
You may request a return for an eligible purchase within 180 calendar days after delivery.
We offer free return shipping for eligible returns requested within this period when you follow the return arrangements provided by our support team.
The 180-day period begins on the delivery date. Please submit your request within that period; our team will then provide instructions for sending the item back.
Contact us before arranging a return so that we can confirm eligibility and provide the correct shipping information.
2. Return Eligibility
For a standard return, products should generally meet the following conditions:
- Be in their original condition, without damage resulting from improper handling;
- Include the original packaging, accessories, and components where applicable;
- Be accompanied by an order number or other valid proof of purchase;
- Have a return request submitted within the applicable return period.
If an item has been used, modified, or damaged after delivery, we will review the circumstances to determine whether it qualifies for a return.
Any product-specific return restrictions will be disclosed before purchase where applicable. Such restrictions do not limit rights relating to defective, damaged, incorrect, or materially misdescribed products under applicable law.
3. Requesting a Return
Please email our customer support team before sending any products back:
Include:
- Your order number;
- The product you wish to return;
- A brief explanation of your request;
- Relevant photographs or videos, where helpful for assessing a product issue.
We will review your request and explain the applicable return procedure, including eligibility, shipping arrangements, and the return destination.
Please wait for our return instructions before dispatching the product. This helps ensure that your shipment reaches the correct location and can be matched to your order.
4. Return Shipping Costs
Eligible Returns Within 180 Days
duskliane covers return shipping costs for eligible returns requested within 180 calendar days after delivery, including eligible returns based on personal preference.
Our support team will arrange a prepaid return method or confirm another return shipping arrangement at no cost to you.
If reimbursement is required instead of a prepaid method, we will explain the procedure and confirm the approved shipping costs before you send the item.
Please do not independently purchase return shipping before receiving our instructions, as unapproved shipping arrangements may not qualify for reimbursement, subject to applicable law.
Damaged, Defective, Incorrect, or Incomplete Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us as soon as reasonably possible.
Where the issue results from our fulfillment error or a qualifying product defect, we will provide an appropriate solution without additional costs caused by that issue.
If we require the affected product to be returned, we will cover the necessary return shipping costs.
5. Return Destination and Instructions
The return address may differ from our business address.
After reviewing your request, our support team will provide the appropriate destination and shipping instructions.
Do not send returned products to our business address, a manufacturer, or another destination unless our team has confirmed that address for your return.
Please retain your return shipping receipt and tracking details, where available, until the request has been resolved.
If an authorized return encounters a delivery problem, contact us so that we can investigate the shipment and explain the next steps.
6. Order Cancellations
If you wish to cancel an order, email service@duskliane.com as soon as possible with your order number and cancellation request.
Availability depends on the order’s current status:
- Before processing: We will check whether the order can be stopped and confirm the outcome.
- During preparation or packaging: Cancellation may still be possible, but cannot be guaranteed.
- After dispatch: We generally cannot stop the shipment. You may request an eligible return after delivery.
Submitting a cancellation request does not itself confirm cancellation. Our team will notify you of the result.
If cancellation is approved after payment has been collected, we will refund the applicable payment to the original payment method.
Nothing in this section limits cancellation rights available under applicable law.
7. Refund Review and Processing
Refund eligibility depends on the reason for the request, order status, applicable return conditions, and mandatory consumer protections.
Where a return is required, we will review the product after receipt and notify you of the refund decision. If further information is needed, we will explain what is required.
Approved refunds will generally be issued to the original payment method used at checkout.
We generally process refunds within 5–10 business days after approval. This timeframe also applies to approved cancellations and approved refunds where no return is required.
Your bank, card issuer, or payment provider may require additional time to display the funds in your account. Any shorter refund deadline required by applicable law will take precedence.
8. Delayed or Missing Refunds
If we have confirmed that a refund was issued but it has not appeared in your account:
- Review your payment account and recent transactions.
- Ask your bank, card issuer, or payment provider whether the refund is pending.
- Contact us if you still need assistance.
Email service@duskliane.com with your order number and any available refund confirmation details.
Please do not send complete payment card numbers, card security codes, or passwords.
9. Product Issues and Missing Orders
Contact our support team if your purchase arrives damaged, defective, incorrect, or incomplete.
Please provide:
- Your order number;
- The affected product;
- A description of the issue;
- Relevant photographs or videos, where available.
We will assess the circumstances and provide an appropriate resolution, which may include a replacement, refund, or return arrangement.
If tracking shows delivery but you have not received the package, please contact us with your order number and tracking information. We will review the available delivery records and help investigate.
A carrier’s delivered status does not automatically prevent us from reviewing a missing-package claim.
10. Replacements and Exchanges
If you receive a damaged, defective, or incorrect item and would prefer a replacement, please let our support team know.
Replacements depend on product availability and the circumstances of the issue. We will confirm the arrangements before asking you to return an item.
If a suitable replacement is unavailable, we will explain the available alternatives, including an appropriate refund where applicable.
For exchanges based on personal preference, contact us to discuss availability and the applicable procedure.
11. Consumer Rights
This policy explains our standard return and refund arrangements. It does not exclude, restrict, or replace consumer rights or remedies that cannot legally be limited.
Where applicable law provides additional protections or requires a different resolution, those requirements take precedence.
12. Customer Support
For assistance with returns, refunds, cancellations, replacements, or order issues, please contact:
Customer Support Email:
service@duskliane.com
Business Phone:
+86 186 5815 6322
Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)
Please include your order number and a brief description of your request when contacting us about an existing purchase.
Business Information
Brand Name:
duskliane
Legal Company Name:
Hangzhou Kaka Dou Technology Trading Co., Ltd.
Website:
duskliane.com
Business Address:
Room 13063, Building 9
No. 336 Changjiang Road
Changhe Subdistrict, Binjiang District
Hangzhou, Zhejiang, China
Customer Support Email:
service@duskliane.com
Business Phone:
+86 186 5815 6322
duskliane is owned and operated by Hangzhou Kaka Dou Technology Trading Co., Ltd.